Refund policy

Every TAMÀR piece is cut and sewn to the measurements you provide at checkout. Because each garment is made to your specifications, our returns policy differs from standard ready-to-wear.

Made-to-measure pieces

Garments made to your measurements are final sale. They cannot be returned or exchanged for change of mind, incorrect measurements provided by you, or sizing preference. Under UK and EU consumer law, goods made to a customer's specifications are exempt from the 14-day cancellation right.

We sew exactly to the measurements submitted with your order, so please check them carefully before ordering. If you are unsure, message us before placing your order and we will help you measure.

Faulty or damaged items

This exemption does not affect your rights if something is genuinely wrong. If your piece arrives with a manufacturing fault, is damaged in transit, or is not what you ordered, you are entitled to a repair, replacement or refund.

Please contact us within 48 hours of delivery with clear photographs of the issue. Reporting quickly helps us resolve it faster, though it does not limit your statutory rights. Where an item is faulty, we cover return postage.

Cancelling before production

If you need to cancel, contact us as soon as possible. If we have not yet cut fabric for your order, we will cancel and refund in full. Once cutting has begun, the order cannot be cancelled.

Ready-to-wear pieces

Any item sold in standard sizing without made-to-measure options may be returned within 14 days of delivery, unworn, unwashed and with tags attached. Return postage for change-of-mind returns is the customer's responsibility. Refunds are issued to the original payment method within 14 days of us receiving the item.

Refund timing

Approved refunds are processed to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or card issuer.

Customs and duties

Orders ship from our atelier. Customs duties or import taxes charged by your country are not included in the purchase price and are the customer's responsibility. These charges are not refundable by us.

Contact

For any return, fault or cancellation, email tamar.pk1@gmail.com or message us on Instagram @tamar.co_ with your order number.

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